Thursday 2 November, 10.00am - 4.30pm – Kia Oval, London
NHS England is holding an event in November 2017, which may be of interest to staff working in chaplaincy services in trusts across England. It will be of particular interest to chaplaincy staff who have supported families and carers who have lost a loved one in NHS commissioned care, whose death has been subject to a review or investigation.
The event is part of the Learning from Deaths’ programme, which was established to ensure that the recommendations contained in the CQC’s ‘Learning, candour and accountability’ report are implemented in a clear and structured way.
The event is one of two that will inform the co-production of new guidance for trusts to improve engagement with families and carers, so that they know what to expect from the investigation process. The aim of the guidance will be to ensure timely, transparent and compassionate contact with families and carers who’ve lost loved ones in NHS commissioned care.
The event, on 2 November, will primarily involve people working in trusts who are involved in the investigation process and supporting families/carers in these circumstances - some family members and carers with lived experience will also be present. The day will focus on the key issues already identified in the CQC report. It will also highlight feedback from families and carers gathered at an event held on 1 November. It will examine what good practice should look like; how we can embed it across NHS Trusts; and what support and/or training would be needed.